Muhammad Supriyanto. SERVICE EXCELLENCE, DAMPAK DAN PENGARUHNYA TERHADAP KEPUASAN PELANGGAN DAN LOYALITAS PELANGGAN. Epicheirisi [Internet]. 2019 May 15 [cited 2025 Sep. 30];3(1):16-22. Available from: https://www.ojs2.pnm.ac.id/index.php/epicheirisi/article/view/462